Steve Daines, vice president at RightNow, explains how the CRM provider strives to deliver superior, ongoing customer service to its clients, even after implementation.
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Business leader, bestselling author, Hall of Fame speaker...Scott McKain! See why the world’s leading corporations and associations rave about his programs on distinction and creating the "Ultimate Customer Experience" (tm)! ScottMcKain.com ... customer experience Scott McKain author business se...
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Chris Askew, SVP Worldwide Services at Lenovo, emphasizes the importance and benefits of delighting, rather than merely satisfying, customers. (Recorded at 2009 Net Promoter Conference in London) Read the blog: www.netpromoter.com ... "Net Promoter" "Conference London" Lenovo "Chris Askew NPS" "...
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This video introduces M Squared Group, a Minneapolis-based management consulting firm. M Squared Group is a leader among data-driven marketers; translating the science of marketing into strategies that deliver actionable results for its clients. Through a data-driven, customer-centric approach, ...
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